This privacy policy explains how Explore Altdorf processes personal data in connection with its website, booking requests, and guided nature walks and local day excursions. It applies to visitors, inquiry contacts, and guests who use our services in Switzerland.
This summary highlights how to navigate the information provided in this policy.
We use personal data to respond to inquiries, manage bookings, confirm route suitability, coordinate meeting and return plans, process payments, deliver guided excursions, handle customer support, maintain business records, improve website performance, and meet legal or accounting obligations. We may also use limited technical data to secure the website and understand general usage patterns.
We may share personal data with trusted service providers that support website hosting, communications, payment processing, bookkeeping, or similar operational tasks. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.
We may disclose personal data to public authorities, courts, or other parties when required by law, when necessary to protect our rights, or when needed to respond to lawful requests. We may also share information to support accounting, tax, or dispute-related obligations.
We may process identification and contact details, booking and payment information, trip preferences, fitness or route suitability details, communication records, and technical data such as device and usage information. Where relevant to a requested excursion, we may also process information needed to confirm meeting arrangements, weather-related adjustments, and practical participation requirements.
We collect personal data directly from you when you submit a request, make a booking, communicate with us, or provide details for route suitability and meeting arrangements. We also receive limited technical data through the website and may generate internal records from booking, payment, and service administration activities.
We may use essential cookies for core site operation, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose. We do not use cookies to collect more information than is needed for these functions.
You may manage cookies through your browser settings and, where available, through on-site preference tools. Essential cookies may remain necessary for basic site operation, security, and form handling. Disabling certain cookies can affect how the website functions.
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion where retention is no longer required, or restriction of certain processing. You may also object to processing based on legitimate interests in appropriate cases.
To exercise a privacy right, submit a clear request using the contact details in this policy. We may ask for information needed to verify your identity and to understand the scope of the request. If a request cannot be fully granted, we will explain the main reason where permitted.
Personal data is retained for the period needed to manage inquiries, bookings, payments, service delivery, safety-related administration, and legal obligations. When data is no longer required, we delete it or anonymize it unless a longer retention period is needed for accounting, dispute handling, or other lawful reasons.
If we make material changes to this privacy policy, we will update the published version and may provide additional notice where appropriate. The revised policy applies from the date shown on the updated page unless a different effective date is stated.
